AI for financial
institutions

Focal automates repetitive operations for enterprises – initially targeting banks and fintechs.

To handle the increasing burdens of risk and compliance, financial institutions are using more humans than ever to manually review activities. These operational efforts aren’t keeping up with the demands of the business, fraud schemes, and regulatory environment.

We saw these challenges first hand at Stripe where good accounts are erroneously frozen, while bad accounts generate losses and brand risk. Thousands of humans are the last line of defense and have to navigate hundreds of complex review types, oftentimes leading to low quality decisions, long handle times, or both.

The challenge has always been that these tasks, while usually well defined for humans, don’t map well to traditional software. AI changes that, unlocking the ability to shift a large portion of these processes into software.

Focal integrates with your existing work queues. Focal learns your custom playbooks, and through browser automation, integrating with your data sources, working with customers, and making common sense judgements, it collects all the needed information for human agents to make key decisions while also eliminating mistakes.

Focal adapts with your business - your operations teams can iterate their processes, and Focal will follow their lead, enabling them to truly scale themselves.

Focal is founded by Ray Morgan, who led payments engineering at Stripe as it grew from $5B in volume to over $500B, and Katia Bazzi who led multiple new Stripe products such as Issuing and Banking. Focal is backed by General Catalyst and Y Combinator (S24).